Terms and Conditions
We want your experience to be as comfortable and transparent as possible.
Below, you will find our booking and cancellation policies.
1. RESERVATIONS
• To confirm your stay, we require a deposit of 20% of the total amount, which must be paid within 72 hours of the reservation request.
The remaining balance (80%) is payable at check-in, before entering the lodge.
• The reservation will be considered confirmed once the deposit payment receipt has been received.
• For last-minute bookings (less than 24 hours in advance), full payment is required at the time of confirmation.
The 20% deposit will be considered part of the total payment and may be refunded according to the cancellation policy.
2. CANCELLATION POLICY
We understand that unexpected situations can arise. Therefore, we apply flexible conditions depending on the season and the amount of notice given
High Season (November to March)
-
30 days or more before check-in: 100% refund of the deposit.
-
Between 29 and 7 days before check-in: 50% refund of the deposit.
-
Less than 7 days: the deposit is non-refundable.
Low Season (April to October)
-
15 days or more before check-in: 100% refund of the deposit.
-
Between 14 and 3 days before check-in: 50% refund of the deposit.
-
Less than 48 hours: the deposit is non-refundable.
In cases of duly justified force majeure, rescheduling may be offered depending on availability.
3. PAYMENT METHODS
• Bank transfer: bank details will be provided at the time of booking.
• Cash payments: we accept Chilean pesos, US dollars, or euros.
Checks are not accepted. Rates in foreign currency are calculated according to the exchange rate in effect at the time of payment.
4. NO-SHOW / EARLY DEPARTURE
• If the guest does not arrive on the scheduled check-in date, 100% of the deposit will be charged and no refund will be issued.
• In the case of early departure, no refunds will be provided for unused nights.
5. GENERAL CONDITIONS
• Date changes are subject to availability and to the rates in effect at the time of modification.
• If the modification involves reducing the number of nights or services, cancellation policies will apply to the cancelled nights.
• Policies may be updated without prior notice; the conditions in effect at the time the reservation is confirmed will be honored.
6. ANIMAL POLICY
At ChimangoCaraCara, we promote respectful coexistence with the wildlife that inhabits the natural surroundings of the area. For this reason:
• Dogs are NOT allowed.
• The entry of any other domestic animal (cats, rabbits, etc.) must be communicated prior to arrival and approved by ChimangoCaraCara.
• Animals are not permitted inside any construction, including the quincho or the lodging facilities.
These measures help protect the local native fauna, which includes sensitive species such as pudú deer, foxes, and various wild birds, whose presence is an essential part of the ecosystem we aim to preserve.
INFO
RECOMMENDED BY
Made with ♡ by Qintidigital